4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.

If you're like many of us out there, the last thing you want to do is to spend the whole day replying to customer support emails. Here are 4 easy steps to help improve your customer support and at the same time reduce the time you spend replying to queries. The trick here is to help your customers help themselves before you help them.

- Step 1: Start with a Knowledge base / FAQs

The first step to your support system is to set up a knowledge base or, if you have a quite straight forward product, a Frequently Asked Questions (FAQs) section. This will save you a lot of time. Your customers will also be happier since they can find answers to their questions immediately. If you're just starting out, it is still a good idea to set up a…

Top Ten Strategies for Delivering 5-Star Customer Service

Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.

1. Treat your customers like royalty.

Hire a customer service representative to greet your customers upon arrival, and offer a coat check service so that customers can comfortably get to know you, your employees, and your place of business

2. Provide valet parking.

Providing valet parking can greatly improve access to your establishment when parking is limited or on days when the weather is challenging. (Note: Tips should not be accepted.)

3. Make a wait enjoyable.

If a customer has to wait, offer a cup of hot coffee, latte, or a glass of sparkling water, a comfortable chair, and a choice of current magazines. (Make sure to update your magazines frequently.) Every ten minutes, h…

How to Write a Business Plan Sales Section for a Mobile Service

We all agree one of the most important parts of any business is Sales. We also know that to get sales we must advertise to let potential customers know of our offerings. When writing a business plan you must have a clear and concise picture of how you will generate sales for your business if you are to attract favorable loans and proper capital to succeed. I cannot impress upon you enough of the importance of these sections in your business plan. So much so that I want to offer you this sample to assist you in writing your business plan for your next most important entrepreneurial endeavor.

You will need to print this article and then read the paragraphs below and of course modify them to fit you business model. Carefully describing how you will go about your sales and which methods of advertising you will use to bring in your customers. Then construct your own Sales and Advertising Sections for your business plan. My sample is for a mobile car wash business that is a fr…

Your Extended Shadow And Successful Sales Management

In a small midwestern town, the local high school of 878 students recently produced its first state championship basketball team in over 90 years. The community has had an organized city basketball league for its younger boys for many years. But, this league, designed to spot talent early and then feed the high school basketball program, did nothing to produce the state title. There is also an open gym at the high school every Tuesday and Thursday night to encourage the young men in the community to play basketball. But like the city league, this open gym contributed nothing to the team in its championship bid.

A local banker, a former college all-star, has volunteered his services for one dollar a year to assist the high school's coaching staff. The boy's varsity basketball program also has an able assistant coach. But these two accomplished assistant coaches, like the city league and the open gym, were of no value in helping the boy's varsity team win the state title. Th…

Building Marketing Momentum For Your Small Business

The success of your business depends on your ability to build marketing momentum. Without the ability to generate new sources of leads your capacity to sell will slump and the growth of your business will stagnate or shrink.

Unfortunately, many small business owners are at a loss when tasked with coming up with new ways to market while others are frustrated into stagnation by seeing consistently ineffective results from their marketing efforts. It doesn't matter if your business is young or established. If your business is young you must market well simply to survive. On the other hand, if you have had marketing success with a method that does not increase your opportunity to generate new business your success will be stunted by your limited ability to find new sources of business.

Building marketing momentum is like kicking a ball down a hill that keeps getting steeper. Each time the hill becomes a little steeper the ball will roll faster and pick up momentum. In marketing, any tac…

Discover How You Can Start Making Your Small Business Dream Come True

As a teenager I worked for my father's business. At 18 I worked for a small video rental business owned by two partners; there were 4 employees. At 23 I worked for an auto body shop, the owner was from Greece; there were 8 employees. At 25 I became CEO of my family's small business; we have 15 employees. Today, I own a 3-employee automotive repair shop; an online business; a promotional licensing business and I still consult for my family's business.

Today working in large firms with hundreds of employees or even 50 employees is rare. Like most people I grew up around and worked in small business. The transition to a business of my own seemed a natural progression. The time has never been better to get your feet wet. Small business is booming.

Consider these facts from the U.S. Bureau of the Census:
· 23 million small businesses in the U.S.; 75% of which have no employees
· Small businesses represent 99.7% of all employer firms
· Small biz employ half of all private sector empl…

Automatic Tunnel Robotic Car Wash Systems And Pre-Prepping Prior To Automobile Washing

Every carwash owner is looking for a system that is fully automatic and robotic for their tunnel carwash so that they do not have to do any pre-prep washing. If you ever go to a fully robotic carwash you might notice before the car goes in there is someone there with a little pressure washer, a brush and a soap mitt getting the car ready to go through the tunnel.

The first time you see this you think yourself why is that person there? Shouldn't the automatic carwash be good enough to clean the car without any human labor? Well that is the dig really; the truth is no, most of them can't. It is unfortunate that robotic carwash cleaning equipment costs so much and does not fully clean the car properly. If the carwash owners do not pre-prep the car then there will be customer complaints.

Of course if they do prep the car prior to wash it slows the speed, cuts down the volume of cars that can be washed in the day and changes the consistency of each car washed due to the human element…